Client FAQs

What is your management fee?

Please call us and speak to a team member for details.

How quickly will you find a tenant?

Unfortunately, we do not have a crystal ball and cannot predict the future. A lot of variables go into the amount of time that goes into placing a tenant. The time of year, the condition of the home, the amount of rent, etc. All of these factors play into how quickly we fill the unit. We can help you in making this the shortest amount of time possible.

How much will my property rent for?

We take many things into consideration when we estimate how much a unit will rent for. We use an online system that we are subscribed to as well as Zillow.com. We compare your unit to those listed for rent, and for what units like yours have rented for in the past and come up with our recommendation.

When do I get paid for my property?

Our payments typically go out of our office within 10-15 days of payments being cleared, but sometimes sooner. This, of course, is dependent on if the tenant has paid rent on time.

Do I get to approve maintenance and repairs?

We have a standard $1,000 maintenance limit, and any repairs over that amount must be approved by the property owner. We typically will let you know on any repairs before they’re done.

What happens if my tenant stops paying or causes trouble?

We take great care in selecting a tenant for your unit that will not cause problems. However, life happens and sometimes tenants have financial troubles. We do our best to work with them and avoid eviction. You will be included every step of the way and be made aware of anything that changes an eviction timeline, or tenant trying to make a partial payment.

Do I need to be in contact with the tenant?

No. It is generally more trouble for you, for the tenant, and for us if you try to keep communicating with the tenant while we are also trying to manage the property. Often times tenants can’t keep straight whether they told you something, or they told us. It is much cleaner and easier for everyone involved if the tenant only contacts the management company.

Should I rent to tenants who have pets?

Pets are a very touchy subject for some property owners. Here are a few things to keep in mind:

- Roughly 60% of renters own pets. If you allow pets, you open your rental unit up to many more people to rent it. When you rent to a tenant with pets, you can charge a non- refundable pet deposit or a monthly pet fee, increasing your rental income.